Ensure you do the work up front to build trust & rapport to give your team the best chance at success!
The Gemba Walk Process I employ and coach to, is built upon respect for people and humility. Self-Awareness and Empathy drive the entire cycle. Observe. Engage. Immerse!
A key tool in empathy in improvement is the interview. Coupled with shadowing, a lot can be learned from the people you are doing the work.
I've heard it both ways... Top-Down or Bottom-Up. I strive for both. Your journey will not be successful with out the active participation of the entire organization.
A tried and true recipe for success for generating the buy-in needed to realize energizing momentum and sustained change!
People feel connected to an organization who invest in their people and contribute to their personal success. I work to understand gaps in career & development opportunities to enhance the sense of connection.
I utilize fun and relateable real life examples to help people connect to the material and improvements to be made.
Identifying improvements can be fun, but when it affects an area or person, we need to be as objective as possible. Robust metrics and a process focus can help remove the feeling of being singled out
Create tools that help your people prioritize their work. Priorities change, and sound visual tools can help teams and individuals stay on track.
...the good life builds on connection and purpose... happiness does not come from owning a bigger car but from knowing that we are part of something bigger - part of a community - and that we are in this together." - Meik Wiking